ServiceMax Spring 15 for iPhone15.40.026 - App Store

ServiceMax Mobile for iPhone puts your service process in your pocket. Designed to help technicians deliver flawless field service, ServiceMax maximizes efficiency and revenue with simple tools for all aspects of your field service process. Easy to use features make everything faster, from finding the right part to troubleshooting and capturing a customer signature reducing administrative time. Plus, ServiceMax field-ready mobile apps always work offline.

Designed for life in the field, ServiceMax s field-ready mobile application pairs complete field service functionality with the native capabilities of the iPhone. Field service technicians and engineers have mobile access to easily configured business processes ensuring data integrity and compliance, regardless of connectivity. It s easy to access information, eliminate paperwork, and complete work orders enabling quick and accurate customer billing for all work performed. ServiceMax Mobile for iPhone delivers unsurpassed technician productivity and satisfaction all on a convenient pocket-sized device.

*** To use the latest features available with ServiceMax Spring 15 for iPhone, including Self-dispatch and Online Search, ServiceMax customers can upgrade for free to the ServiceMax Spring 15 release.***

Benefits

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Improve productivity by combining the usability of the iPhone with ServiceMax s complete field service functionality

Delight customers by arriving on-time and well-equipped to solve their issues fast

Increase technician effectiveness and first time fix rates, by providing online and offline mobile access to customer and installed product information, troubleshooting materials, inventory, site, warranty & contract, SLA, and pricing knowledge

Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot

Sell more services by providing service technicians up-sell and cross-sell recommendations and access to current pricing

Get up and running fast by utilizing our field-ready mobile apps no coding needed, just configuration

Features

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Field-ready design features large targets, fewer clicks and intuitive navigation

Quick access to customer info with one-touch dialing and hands-free GPS navigation

Seamless offline capabilities, so that technicians can access customer or product information, or capture service details remotely, regardless of Internet connectivity

Troubleshooting provides expert access to helpful product documents and videos

Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access

Configure once and deploy everywhere; ServiceMax s Infinity Framework provides process workflows and wizards that keep techs on track, regardless of which device they use

Calendar view of work orders and events that can be dynamically changed in the field

Self-dispatching lets technicians schedule work orders to make the most of their workday

Real-time automated pricing from standard price books and customer contracts for time and materials estimations

Advanced data validation during data entry ensures data integrity even if connectivity is not available

Access to all pertinent data: entitlement verifications, warranties, technician location, installed products, parts, accounts, cases and more

Smart Business Docs to create service reports, invoices, etc. and to capture a customer signature on-site

What s New

Online Search with Download On Demand

Work Order features: Self-dispatch and Troubleshooting (Knowledge Base articles)

Multiple Service Flow Manager View Processes, Lookup Form-Fill,

Attachments and Attachments Sharing

Sync Reports

Integration with iOS AirPrint

iOS 8.2 Compatible

Note: "Continued use of GPS running in the background can dramatically decrease battery life."

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.